Question 1

1. WHO ARE 3113 SURFERS PARADISE?

Accepted Answer

3113 Surfers Paradise (“3113”) is the trading name of Laudet Pty Ltd. which has agreements with the Body Corporate as the exclusive on site Letting and Sales Agent and the exclusive on site Caretaker of the 6 Orchid Avenue and 3113 Surfers Paradise Boulevard complex.
The majority of owners of the Hilton Residences have signed a Form 6 letting agreement with 3113 to have their apartments managed by 3113 who, in turn, has appointed Hilton to operate this short term letting business.

Question 2

2. ARE APARTMENT REVENUES POOLED?

Accepted Answer

Yes, the Pooled Income Scheme (Aggregated Income) commenced on July 1, 2013.

Question 3

3. WHO CLEANS MY APARTMENT BETWEEN STAYS?

Accepted Answer

To ensure Hilton Brand Standards are met, the majority of the Caretaking services will be performed by Hilton trained staff on behalf of 3113.
This ensures your apartment is kept to Hilton's 5 Star Standard.

Question 4

4. HOW DO GUEST BOOKINGS OCCUR?

Accepted Answer

Hilton has 30 sales offices around the world. The Hilton Surfers Paradise Hotel and Residences is part of the Hilton global marketing and sales system. This includes extensive features such as agreements with airlines, credit card companies, booking agents, travel companies, and Hilton’s worldwide reservation system (on line and telephone). Hilton Surfers Paradise has a dedicated sales and marketing team and state of the art systems and software.
Bookings for Hilton Residences Surfers Paradise will be carried out by Hilton 24/7 on a worldwide basis. This includes promotions to their HHonors loyalty members, comprising some 25 million people worldwide.
Guests can directly book through the Hilton Surfers Paradise web page or telephone the property. Alternatively they book through Hilton’s worldwide reservations systems or through agents or travel businesses.
HHonors members have their own Hilton log in facility to make a booking.

Question 5

5. HOW CAN I BOOK MY APARTMENT ?

Accepted Answer

Simply log into your owners portal and reserve the days you would like to stay.

Question 6

6. DO I HAVE TO CONNECT ELECTRICITY TO MY APARTMENT?

Accepted Answer

Electricity and hot water services are provided by Altogether Group who will meter consumption of an individual apartment and whilst your apartment is in the Pooled Income Scheme, 3113 Surfers Paradise will process the account on your behalf as part of your deductible expenses.

Question 7

7. DO I HAVE TO BUY A PHONE OR INTERNET SERVICE FOR MY APARTMENT?

Accepted Answer

All apartments are connected to the installed optic fibre network and your apartment will be supplied with phones by 3113 in accordance with Hilton’s Brand Standards.
Each apartment is connected to the Hilton operators for guest services. Outgoing calls are paid by the guest; as is the use of the extremely fast internet service.
The communication infrastructure also supports the television service and movie system for guests.
Guests will also be able to access the wireless internet system that has been installed throughout the complex.

Question 8

8. CONTACT

Accepted Answer

Need more information, contact us on:

E: hsp@3113sp.com.au 
P: 07 5680 8982

Hilton Managed Apartments